Dealer is responsible for inspecting and accepting products. Dealer can reject and return any portion of an order that is damaged, defective or otherwise fails to conform to the goods specified in the Dealer’s order, subject to these requirements.
Dealer must send all returns accompanied by a Creative Sales Solutions, Inc. issued Return Authorization.
All returned products must be in the original manufacturers’ shipping cartons, complete with all packing and associated materials.
Creative Sales Solutions, Inc. will not accept any returns from Dealer for product that is designated as “Non-Returnable Item”. A complete listing of non-returnable items can be found in the resellers’ classified zone at ussco.com.
Dealer must request a Return Authorization and return the merchandise to Creative Sales Solutions, Inc. within the following time frames:
30 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be returned in re-saleable condition.
10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
5 days from date of invoice for all visible damage and visible warehouse errors.
Creative Sales Solutions, Inc. will assess a 15% restocking charge for any products returned more than 30 days from the date of invoice.
During issuance of a Return Authorization all returns quantities will be verified against all purchase history from Creative Sales Solutions, Inc.. Products not eligible for return will be returned to dealer, freight collect. Any requests for proof of delivery must be made within 60 days after the invoice is received; after 60 days no proof of delivery will be supplied.
